Effective Date: August 4, 2026
1. Introduction and Acceptance of Terms
Welcome to Axis Instant Care (“Axis Instant Care,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, patient portal, telehealth platform, and related healthcare services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Notice of Privacy Practices, and any additional consent forms or agreements provided during the patient onboarding process.
If you do not agree with these Terms, you should not access or use our Services.
These Terms apply to all users of Axis Instant Care, including prospective patients, current patients, and visitors to our website.
2. Definitions
For purposes of these Terms:
“User,” “you,” or “your” means any individual who accesses or uses the Services.
“Patient” means an individual who completes the required intake process and is accepted by Axis Instant Care for healthcare services.
“Services” means Axis Instant Care’s website, telehealth visits, asynchronous healthcare services, patient communications, clinical services, and related offerings.
“Protected Health Information (PHI)” means individually identifiable health information protected under the Health Insurance Portability and Accountability Act (HIPAA).
“Content” means information submitted, uploaded, transmitted, or otherwise provided through the Services, including messages, documents, images, forms, and other materials.
3. Eligibility and Use of Services
To use Axis Instant Care’s Services, you must:
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Provide accurate and complete information during registration and intake
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Have legal authority to agree to these Terms
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Use the Services only for lawful purposes
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Follow all instructions provided by Axis Instant Care and its healthcare providers
Certain services may have additional eligibility requirements based on applicable laws, clinical appropriateness, age restrictions, location, or provider availability.
Axis Instant Care reserves the right to decline, discontinue, or limit services when clinically appropriate, legally required, or necessary for patient safety.
4. Telehealth Services and Medical Disclaimer
Axis Instant Care provides healthcare services through virtual platforms, including video visits, messaging, and asynchronous medical evaluations.
Telehealth offers convenient access to healthcare but has limitations. These may include:
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The inability to perform an in-person physical examination
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Limitations related to technology, connectivity, or device performance
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The possibility that certain conditions require in-person evaluation, testing, or treatment
Use of the Axis Instant Care website or informational materials does not create a healthcare provider-patient relationship. A provider-patient relationship is established only after completion of the intake process, clinical review, and acceptance for care by an Axis Instant Care provider.
The information available through our website or Services is not intended to replace emergency medical care.
If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.
5. Scope of Services
Axis Instant Care provides outpatient virtual healthcare services, which may include primary care, mental health services, wellness services, preventive care, medication management, and other services offered through the platform.
Services provided are based on:
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Clinical appropriateness
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Provider assessment
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Applicable laws and regulations
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State licensing requirements
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Availability of appropriate treatment options
Not all medical conditions are appropriate for telehealth management. Axis Instant Care providers may recommend in-person evaluation, laboratory testing, imaging, specialist referral, or emergency care when clinically indicated.
Axis Instant Care does not guarantee that a requested medication, treatment, diagnosis, or medical documentation will be provided.
6. Patient Responsibilities
By using Axis Instant Care, you agree to:
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Provide truthful, accurate, and complete health information
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Update your information when changes occur
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Follow treatment recommendations provided by your healthcare provider
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Use prescribed medications only as directed
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Maintain the confidentiality of your account information
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Communicate promptly regarding changes in symptoms, medications, or health status
Failure to provide accurate information may affect the quality and safety of your care.
You are responsible for seeking appropriate emergency care when necessary and not relying solely on telehealth services for urgent or life-threatening conditions.
7. Billing, Insurance, and Payment Responsibilities
Axis Instant Care may offer healthcare services through different payment arrangements, including insurance-based billing, self-pay services, subscription services, or other payment options communicated to you before receiving care.
By using our Services, you agree to:
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Provide accurate billing and insurance information
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Authorize Axis Instant Care to submit claims or payment requests when applicable
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Pay all amounts for which you are responsible, including copayments, deductibles, coinsurance, non-covered services, and outstanding balances
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Update insurance or payment information when changes occur
When insurance billing is used, you authorize Axis Instant Care to share necessary information with insurance companies, clearinghouses, and other authorized entities for purposes of claims processing, payment, and healthcare operations.
Insurance coverage varies by plan and is not guaranteed. You remain responsible for charges that are denied, delayed, or not covered by your insurance plan.
For self-pay services, payment is generally due at the time services are provided unless otherwise stated.
Axis Instant Care may provide receipts or documentation that may assist you in seeking reimbursement from your insurance company; however, reimbursement is not guaranteed.
8. Appointments, Scheduling, Cancellations, and Refunds
Appointments and healthcare requests must be submitted according to the instructions provided through the Axis Instant Care platform.
Appointment availability, response times, and processing timelines may vary depending on provider availability, clinical complexity, patient volume, and other operational factors.
You agree to:
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Provide timely and accurate information during scheduling and intake
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Attend scheduled appointments when applicable
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Cancel or reschedule appointments according to posted policies
Refund eligibility depends on the type of service purchased and applicable Axis Instant Care policies.
Unless otherwise required by law, fees may not be refundable after clinical evaluation, consultation, or medical review has begun.
Questions regarding billing, payments, or refunds may be directed to:
9. Privacy, HIPAA, and Patient Information
Axis Instant Care is committed to protecting the privacy and security of your personal information and Protected Health Information (PHI).
Information collected through our Services may include:
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Medical history
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Symptoms and health information
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Medications
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Clinical communications
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Medical records
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Payment and insurance information
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Technical information related to use of our platform
Our use and disclosure of PHI is governed by the Health Insurance Portability and Accountability Act (HIPAA), applicable privacy laws, our Privacy Policy, and our Notice of Privacy Practices.
You can request information regarding your privacy rights or our privacy practices by contacting:
10. Communications and Electronic Consent
By using Axis Instant Care, you consent to receive communications related to your healthcare, including:
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Appointment reminders
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Patient portal messages
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Clinical updates
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Medication-related communications
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Administrative notices
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Billing communications
Communications may occur through:
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Patient portals
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Email
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Telephone
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Text messaging
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Other electronic communication methods
While Axis Instant Care uses reasonable safeguards to protect communications, electronic communication carries inherent risks. You are responsible for maintaining access security for your email accounts, devices, and patient portal credentials.
You should not use electronic communication for emergency medical concerns.
11. Artificial Intelligence and Technology-Assisted Documentation
Axis Instant Care may use secure technology solutions, including artificial intelligence (AI)-assisted tools, to support healthcare operations, documentation, quality improvement, and administrative processes.
These technologies may assist with:
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Clinical documentation
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Transcription
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Organization of medical information
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Drafting portions of clinical notes
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Quality and workflow improvement
AI-generated information is reviewed by qualified healthcare professionals before becoming part of the medical record. Your healthcare provider remains responsible for clinical decisions, diagnoses, treatment recommendations, and the accuracy of your medical record.
AI tools are designed to support healthcare providers and do not replace professional medical judgment.
Where applicable, you may request information regarding the use of AI-assisted technologies during your care.
12. User Accounts and Account Security
If you create an account with Axis Instant Care, you are responsible for maintaining the confidentiality of your account credentials and for all activity occurring through your account.
You agree to:
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Use accurate registration information
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Keep login credentials secure
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Notify Axis Instant Care promptly of suspected unauthorized access
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Avoid allowing others to access your account
Axis Instant Care is not responsible for unauthorized access caused by your failure to protect your account information.
13. User-Submitted Information and Content
You may provide information through the Services, including questionnaires, messages, documents, images, and other materials.
You represent that:
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Information you provide is accurate and truthful
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You have the right to submit any materials you upload
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Your submissions do not violate applicable laws or the rights of others
You authorize Axis Instant Care to use submitted information as necessary to:
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Provide healthcare services
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Maintain medical records
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Communicate with you
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Conduct quality improvement activities
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Operate and improve our Services
Clinical information becomes part of your medical record and will be maintained according to applicable medical record retention requirements.
14. Intellectual Property
The Axis Instant Care website, platform, branding, designs, text, graphics, software, and other materials are owned by Axis Instant Care or its licensors and are protected by applicable intellectual property laws.
Subject to these Terms, Axis Instant Care grants you a limited, personal, non-exclusive, non-transferable right to access and use the Services for your healthcare-related needs.
You may not:
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Copy, modify, or distribute website content without permission
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Reverse engineer or attempt to extract source code from the platform
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Use Axis Instant Care materials for commercial purposes without authorization
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Remove copyright, trademark, or ownership notices
All rights not expressly granted remain reserved by Axis Instant Care.
15. Prohibited Conduct
When accessing or using Axis Instant Care’s Services, you agree that you will not:
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Use the Services for any unlawful purpose or in violation of applicable laws or regulations
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Provide false, misleading, or fraudulent information
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Impersonate another person or misrepresent your identity or relationship with any person or organization
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Attempt to obtain prescriptions, medical services, or documentation through deception or misuse of the platform
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Harass, threaten, abuse, or harm Axis Instant Care staff, providers, contractors, or other users
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Upload or transmit malicious software, viruses, or harmful code
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Interfere with the security, operation, or availability of the Services
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Attempt to gain unauthorized access to systems, accounts, or patient information
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Use automated tools, scraping, data mining, or similar methods to extract information from the Services without authorization
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Reproduce, sell, distribute, or commercially exploit any portion of the Services without written permission
Axis Instant Care reserves the right to restrict, suspend, or terminate access to the Services if we believe a user has violated these Terms or poses a risk to the security, integrity, or safety of our platform, providers, or patients.
16. Third-Party Services and Links
Axis Instant Care may use third-party vendors, platforms, applications, or services to support healthcare delivery and business operations.
These may include services related to:
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Telehealth technology
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Payment processing
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Scheduling
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Communication
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Cloud storage
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Analytics
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Pharmacy coordination
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Other healthcare technology functions
Third-party services may have their own terms of use and privacy policies. Axis Instant Care is not responsible for the practices, availability, security, or content of third-party services outside of our reasonable control.
We encourage you to review third-party privacy policies and terms before using those services.
17. Disclaimer of Warranties
The Services are provided on an “as available” and “as is” basis.
To the fullest extent permitted by applicable law, Axis Instant Care disclaims all warranties, express or implied, including warranties regarding:
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Availability or uninterrupted access to the Services
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Accuracy or completeness of website content
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Suitability of the Services for a particular medical need
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Results obtained from use of the Services
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Compatibility with all devices or technology platforms
Although we make reasonable efforts to provide reliable healthcare services, Axis Instant Care does not guarantee that:
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A specific diagnosis will be made
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A requested medication or treatment will be provided
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Services will always be available without interruption
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Technology failures will not occur
Medical outcomes vary between individuals, and healthcare services cannot guarantee specific results.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Axis Instant Care and its owners, officers, employees, contractors, healthcare providers, affiliates, and agents will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:
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Your use of or inability to use the Services
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Delays or interruptions in access to the platform
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Reliance on information provided through the Services
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Third-party services
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Unauthorized access or security incidents beyond our reasonable control
To the extent permitted by law, Axis Instant Care’s total liability arising from these Terms or the Services will not exceed the amount you paid to Axis Instant Care for the specific service giving rise to the claim during the twelve (12) months preceding the event giving rise to liability.
Nothing in these Terms limits liability that cannot legally be limited, including liability arising from gross negligence, intentional misconduct, or other legally protected rights.
19. Indemnification
You agree to defend, indemnify, and hold harmless Axis Instant Care and its owners, employees, providers, contractors, affiliates, and agents from claims, damages, liabilities, losses, expenses, and costs (including reasonable attorneys’ fees) arising from:
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Your violation of these Terms
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Your misuse of the Services
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Your violation of applicable laws or regulations
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Your infringement of another person’s rights
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Information you provide that is inaccurate, misleading, or fraudulent
Axis Instant Care reserves the right to assume exclusive defense and control of any matter subject to indemnification.
20. Dispute Resolution and Arbitration
Agreement to Resolve Certain Disputes Through Arbitration
To the extent permitted by applicable law, you and Axis Instant Care agree that certain disputes related to healthcare services, professional services, billing, communications, or other aspects of the patient-provider relationship may be resolved through binding arbitration rather than through a court proceeding.
Arbitration is a process in which an independent arbitrator reviews and resolves a dispute. Arbitration may limit certain rights available in court, including the right to a jury trial or certain appeal rights.
Scope of Arbitration
This agreement may apply to disputes arising from or relating to:
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Healthcare services provided by Axis Instant Care
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Medical treatment or clinical decisions
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Allegations of professional negligence
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Communications related to healthcare services
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Billing disputes related to services provided
Nothing in this section prevents either party from seeking emergency or legally permitted injunctive relief where appropriate.
Right to Decline Arbitration
If you are provided with a separate arbitration agreement during patient enrollment, you may have the right to decline participation according to the terms of that agreement and applicable law.
Any request to decline arbitration should be submitted in writing to:
Arbitration Process
Unless otherwise agreed, arbitration will be conducted through a recognized arbitration provider under applicable arbitration rules.
The arbitrator may award any relief available under applicable law. The arbitration decision will be final and binding except where review is permitted by law.
21. Governing Law
These Terms are governed by applicable laws of the United States and the state laws applicable to the location where services are provided, without regard to conflict-of-law principles.
Any disputes not subject to arbitration will be handled in courts with appropriate jurisdiction.
22. Assignment
Axis Instant Care may transfer or assign its rights and obligations under these Terms in connection with business operations, restructuring, acquisition, or other lawful purposes.
You may not transfer your rights or obligations under these Terms without prior written approval from Axis Instant Care.
23. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will continue in full effect.
24. Changes to These Terms
Axis Instant Care may update these Terms periodically to reflect changes in our Services, business operations, technology, or legal requirements.
Updated Terms will be posted with a revised effective date.
Your continued use of the Services after updated Terms become effective indicates your acceptance of the revised Terms.
We encourage you to review these Terms periodically.
25. Contact Information
If you have questions, concerns, or requests regarding these Terms, please contact:
Axis Instant Care
Email: admin@axisinstantcare.com